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Original topic:

Expert Raw asking for an update that is not there

(Topic created: 10-08-2023 05:25 AM)
1088 Views
Keveika10
Asteroid
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After latest beat update, my expert raw started asking for an update that is not there and won't open up now

6 Replies
user_ams007
Planetary Samsung Care Ambassador
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Please uninstall the Expert Raw and then reinstall the application and you should be able to use it, also you might want to try installing The Samsung camera Assistant which is part of the Samsung Good Lock application
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Keveika10
Asteroid
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Tried that and this is what I got and then it closedScreenshot_20231008_121833_Expert RAW.jpg
user_ams007
Planetary Samsung Care Ambassador
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It's seems that the application is not working correctly, I just checked mine and it says the same exact thing, please use the Send feedback and error report option in the Members application to let Samsung know that there is an issue since the application
For-You
Red Giant
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Uninstal and install
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user_ams007
Planetary Samsung Care Ambassador
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Thank you very much for reporting this application error message and problem, unfortunately I think it beta related because a few Samsung Good Lock modules are not working correctly also
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Red Giant
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Totally agree. Try to Uninstal the updates and install again, or Uninstal the good lock and install again , everything if is not working properly, do one Uninstall then install again