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Original topic:

Fingerprint sensor

(Topic created: 10-05-2021 10:23 AM)
1113 Views
wjh27
Cosmic Ray
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‎10-04-2021 04:16 PM in 

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Suddenly, in the past hour, my fingerprint scanner no longer functions (doesn't even show up) even though it's still enabled. This is the main way I unlock my phone 😠
Anyone else having this issue?
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6 Replies
user751201tmO21
Honored Contributor
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‎10-04-2021 04:31 PM in 

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Not here ... yet 🙂

Have you rebooted into Maintenance mode and Wipe the Cache Partition?

It might help.
FactorAlexx
Cosmic Ray
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‎10-04-2021 04:44 PM in 

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Can you remind me how to go into maintence mode? I always forget how since I don't do it often
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user751201tmO21
Honored Contributor
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‎10-04-2021 04:54 PM (Last edited ‎10-04-2021 04:58 PM ) in 

Questions
.
Power off the phone (use Side key to bring up reboot menu)

After it has powered down ...

Press and hold in the Volume Up button, and while holding, press the Side button , and HOLD BOTH buttons until you see the splash screen.

You can now release.

When the Maintenance screen is displayed, use the Volume down button to highlight "Wipe Cache Partition"

It asks for confirmation ... Volume down to Yes, tap Side button.

You will then see "Reboot phone" automagically highlighted ... tap, then select Yes, to reboot back to normal.
wjh27
Cosmic Ray
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‎10-05-2021 01:25 AM in 

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Thank you!
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userHBrLvDV5cS
Cosmic Ray
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‎10-04-2021 04:52 PM in 

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I had the same issue make sure to take a screen shot and run the bug report too.
Clearing the system partition helped me out I don't experience it anymore.
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USBetaModerator
Beta Moderator
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‎10-05-2021 10:23 AM in 

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Hello @wjh27 ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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