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Constellation

Samsung pass not setting up : couldn't verify the Fingerprint error

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I recently changed my phone from s8 to s10. 

 When I am trying to set up my Samsung pass it says "couldn't verify the Fingerprint".

I restarted few times, I deleted and added my Fingerprint few times. Still no luck. 

Please help. 

Thanks a lot! The errorThe error

 

1 SOLUTION

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Asteroid

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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I disabled my Wifi connection so only cellular data was used, and then it worked. I have seen that with several apps that they only seem to work over the cellular service or Wi-Fi service (particularly for Smart home devices). Try that and see if it works. 

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Samsung Moderator
Samsung Moderator

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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Have you tried wiping the cache partition on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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Same problem. Switched from S8 to S10 and Samsung pass cannot verify my fingerprint. Other apps accept my fingerprint login without any issues

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Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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If the course will help😅

I would suggest you to remove and re-add Samsung account

and Clear data fro the Samsung Pass app from the settings of the phone.

Remove and re-add Samsung Account:

From Settings >> Accounts and back up >> Accounts >> Samsung account >> Remove >> Accounts >> Add account >> Samsung Account.

Clear Data for the Samsung Pass app from the settings

of the phone: From the app screen >> Settings >> Apps >> Tap of three dots >> Show System apps >> Samsung Pass >> Storage>> clear data.

If it does not help, please contact technical support.

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Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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I have the same issue- tried the above recommendations from SamsungAdam and GuruChris. What else can be tried, please? 

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Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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Yes please I am having the same problem!

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Constellation

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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No , man. I just set up brand new phone, nothing need to be clear date. one of 1 st thing to do is set up samsung pass and couldn't verify the Fingerprint, please try again later. I restart, try many time won't work

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Samsung Moderator
Samsung Moderator

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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Hello,

 

Try going to your settings > Biometrics > fingerprints > delete prints, add new prints > then still in Biometrics, open Samsung pay and pass make sure fingerprints are toggled on. See if that helps.

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Constellation

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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I have the same problem and none of the above options have worked.

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Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

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I think saw a post about Samsung telling their consumers to switch off the fingerprint mode because there have been issues about it

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