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Washer and Dryer w/ SMART Home connect only for a minute, then disconnect

(Topic created: 10-27-2018 10:15 AM)
userpJZxvGI02z
Constellation
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Smart Home Support

I've done this many times now.  I'm connecting to my home network, same network that several dozens of devices are working on.  Both the washer and the dryer will connect and show ready immediately after configuration.  I can control them for about a minute, then they go 'disconnected' and stay disconnected.

 

I'm watching my network and no other devices are complaining.  Any ideas?  Can I get any status info or troubleshooting info from the washer or dryer to try to see what's happening?

user59W1jBQeEq
Astronaut
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I just got a FlexDuo range and it has a similar issue.
You need to press 'Smart Connect' on the range itself in order to enable remote control of the oven.
Once a remote control has been sent, or if the door is opened, 'Smart Connect' turns off and it has be turned back on from the range again.

From looking around it seems like all of their 'smart' appliances operate this way - though I'm also a bit perplexed as to *why somebody at Samsung thought this was a useful feature.

Hopefully Samasung will push an 'always on' mode to these appliances via a firmware update. 

uservVb21Sq6bA
Constellation
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I have the exact same issue on my Flexduo oven, this is crazy and needs to be fixed 

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userOH9kVBHDdz
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Are you dense? Nothing had been solved! You didn't even read the thread! There's no reason any of Samsung's appliances should disconnect Smart Control after they have completed an operation, and neither should users have to re-enable Smart Control at the start of any operation. This flies in the face of Smart Control!!!

 

So in order to start the wash cycle in my washer, I need to turn it on, hold the Smart Control button for 3 seconds, wait for the connection, and then use my phone? The appliance should always be connected! This is madness!

userPRVSyd9ABH
Constellation
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Smart Home Support

You are exactly right.  Their washer, dryer, dishwasher, and oven/range all require you to walk over to them, push the smart control button, and then you can use the app.  But if you have to walk over to the appliance, to push the smart control button, why not just use the appliance, since you are standing next to it now? And heaven forbid you open the appliance, because the smart control will turn off, and you have to start all over...

 

The "smart" feature of these appliances, is simply a gimmick that we all bought into.  It is not smart at all. Once you pair with the network, it should permanently be paired, so you can turn on the appliance, or select a function, etc. without having to go back over to the appliance.  By making the user physically go over to the appliance literally every time they want to use it, defeats the usefulness of having an app, and "smart" appliance.

userznDBvAdF8U
Asteroid
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I want to reply to this to gain more attention. It's frustrating to hear that the smart control on my washer and dryer (WA54M8750AV/DVE54M8750V) turns off after every load. There should be a mode added to keep this enabled permanently, as well as a way to power it on remotely since the phone control can't connect at all if they are powered off. This defeats the point of smart appliances if there still needs to be manual intervention equivalent to a normal washer and dryer. Please add this functionality so all of us who have purchased very expensive washers and dryers can use them with their advertised functionality.

userznDBvAdF8U
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Smart Home Support

Still waiting on some sort of reply from a Samsung representative that explains why this is set up in this particular way. Honestly I couldn't really imagine needing to run the washer remotely at all, because more detergent would need to be added anyways. I definitely would like to consistently run my dryer remotely though, for when I need to fluff a load of laundry if I forgot it was in there for a day or two.

userznDBvAdF8U
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Bump

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userYArdw1jcxQ
Asteroid
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i dont have washer/driver, but i have dish washer and gas range. Yes, i have the same "smart control" problem on dish washer, but not on gas range. My gas range will stay connected with wifi. I can also see my range in app but dishwasher is always offline as smart control is off.

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SamsungCaleb
Samsung Moderator
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I'm sorry to hear that for further support with this I would recommend reaching out to our smart things department at 866-813-2404. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userw6SDwFfxpi
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Called the number and she said it's supposed to be this way.  How?  When it was working perfectly fine for over 2 years.  

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