It is technically challenging to implement a master reset that wont delete media. Its like formatting a PC but asking for programs to be kept. Best option would be to be backup to cloud service like Samsung cloud and restore it back once master reset is Complete.
I don't know how they do it in windows, but they have an option to reset everything and keeping personal files. OnePlus does this as well, and it's a better comparison instead of comparing it to a PC. I understand that it may be too difficult to be worth it tho. Thank you for the reply.
