A03 not charging all the way after 4 hours of charge

[Jaxnona]

I have a brand new A03 and I can put it on charge walk away come back 4 hours later and the phone will only be at 18%. Does anyone have any suggestions?

[pooditoodie]

Same problem same phone I changed cords and closed all my apps it charged right up -this phone doesn't respond well to aftermarket chargers

[Jaxnona]

I'm using the cord that came with it and have also changed cords but still nothing

[Samsung_Moderator · Accepted solution]

Hello, Jaxnona. Welcome to the Community. We understand how frustrating it is when your phone will not fully charge in a reasonable time.

If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... 

In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html