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A52 5G Unlocked Wi-Fi having difficulties reconnecting

(Topic created: 08-31-2023 06:00 AM)
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A Series & Other Mobile

In the last month or so, my phone is having issues reconnecting to Wi-Fi. This occurs at home and at work. I notice the issue mostly after phone has not been used for a while and screen has turned off. When I bring the screen up the Wi-Fi indicator is not on top of screen and when I go to the AP select screen, no AP are shown even though they are there. Starting and stopping Wi-Fi resolves this temporarily. This phone is only device having this issue in house. Reboot-Check, Reset network-Check, Latest updates-Check, The only thing I have not done is a complete factory reset. I have had Samsung phones for 15 years, never had this issue.

A52 5G Unlocked

Android 13

One UI 5.1

August 1, 2023 Patch level.

Thanks in advance for any info on this problem.Screenshot_20230830_075238_Settings.jpg

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Samsung_Moderator
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Hi there! Welcome to the Community, and thank you for reaching out. It helps that you told us you tried resetting the network settings, rebooting, and checking for updates. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address: https://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-pho...

I would also recommend trying Safe Mode, to see if a third-party application is responsible for this behavior: https://www.samsung.com/us/support/answer/ANS00062983/

Since you said you have not tried the factory reset, I would do so as well, assuming you fully ruled out the culprit being the router or provider itself. This is the guide showing how to do so: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, and you have fully confirmed the router or internet provider is not to blame, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hi there! Welcome to the Community, and thank you for reaching out. It helps that you told us you tried resetting the network settings, rebooting, and checking for updates. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address: https://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-pho...

I would also recommend trying Safe Mode, to see if a third-party application is responsible for this behavior: https://www.samsung.com/us/support/answer/ANS00062983/

Since you said you have not tried the factory reset, I would do so as well, assuming you fully ruled out the culprit being the router or provider itself. This is the guide showing how to do so: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, and you have fully confirmed the router or internet provider is not to blame, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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