JUMP TO SOLUTION Solved

Original topic:

Galaxy A51 restarts each time I open the camera

(Topic created: 02-15-2023 08:49 PM)
1069 Views
Mikeý
Cosmic Ray
Options
A Series & Other Mobile

Why does my phone keep restarting Almost every time I open the camera

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, We understand how frustrating it is to have your phone restart every time you open the calendar. There are some steps to try that may help.

1. Try clearing the cache of the camera app. https://www.samsung.com/us/support/answer/ANS00077611/

2. Clear the cache partition of the phone and repair the apps through the Recovery Menu.

    -With the phone powered off, hold down Volume Up and Power keys until the SAMSUNG Galaxy logo appears.

    -Then release all keys and from the following menu choose Wipe cache partition. Use Volume keys to navigate and the Power button to confirm that.

    -Now go to Yes option.

    -At the end, select Reboot system now with the Power key.

 *The repair apps option also appears under this menu.

3. Test the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

4. Backup and factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone continues to restart when opening the camera, then it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, We understand how frustrating it is to have your phone restart every time you open the calendar. There are some steps to try that may help.

1. Try clearing the cache of the camera app. https://www.samsung.com/us/support/answer/ANS00077611/

2. Clear the cache partition of the phone and repair the apps through the Recovery Menu.

    -With the phone powered off, hold down Volume Up and Power keys until the SAMSUNG Galaxy logo appears.

    -Then release all keys and from the following menu choose Wipe cache partition. Use Volume keys to navigate and the Power button to confirm that.

    -Now go to Yes option.

    -At the end, select Reboot system now with the Power key.

 *The repair apps option also appears under this menu.

3. Test the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

4. Backup and factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone continues to restart when opening the camera, then it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html