Thank you for reaching out. I am sorry to hear about all the confusion. Register your devices to get the most out of the Samsung Members app. Just by registering, you’ll unlock personalized content just for your device, live support from experts, and a community of fellow Samsung users. Luckily, registering is a cinch, and if your device is connected to your home’s Wi-Fi network, it’s even easier! Give this link a try: https://www.samsung.com/us/support/answer/ANS00079847/
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