Original topic:

Phone will not turn on!

(Topic created: 09-30-2020 11:29 AM)
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usermoQIelTQkh
Astronaut
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A Series & Other Mobile

This happened this morning; I have a samsung galaxy A71. For the past two weeks, my galaxy A71 would just randomly restart for some unknown reason. Now for some reason, this morning, my phone will not turn back on eventhough it was fully charged. I'm now stuck with a brick and now way of fixing it because I have no idea what is going on with it! Has anyone else had/has this issue and fixed it?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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A Series & Other Mobile

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
A Series & Other Mobile

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.