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Controller will not connect to Z Flip

(Topic created: 09-24-2021 09:25 AM)
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peacepg
Astronaut
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Fold & Flip Phones

My dual shock controller that connects just fine to a Galaxy Note 9 will NOT connect to my new Z Flip. There seems to be a real issue with blue tooth on this new phone, refusing to pair with a lot of other devices. The options for auto disconnect and renaming devices within the bluetooth app are no longer available, unless moved somewhere unrelated. Any pointers on correcting this will be appreciated.

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SamsungRei
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Community Manager
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Fold & Flip Phones

I understand how frustrating this can be. Here is a troubleshooting article that may help get those Bluetooth devices connected. https://www.samsung.com/us/support/troubleshooting/TSG01001226/ Are you receiving any errors when you try to connect? You can also try resetting the network settings.

 

Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices, and cellular network data settings.

Please let me know if this helps.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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peacepg
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Thanks for prompt response. No error msg, device just not recognized...the controller. Will try reset and post result.
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SamsungRei
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Does the phone recognize and connect to other Bluetooth devices? Please do let me know the results.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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peacepg
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The phone has connected to other devices but it wasnt pretty. i normally manually delete old devices in bt, but the ctlr is obstinantly refusing to be recognized. on my note 9 it connects no prob.
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Solution
SamsungRei
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Community Manager
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Fold & Flip Phones

If resetting the network settings does not allow the phone to recognize the controller, try connecting the controller to the phone using a USB to USB-C data cable, hold the share button and THEN connect via Bluetooth.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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peacepg
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Fold & Flip Phones
Connected to fone with usb fine, then reconnected without usb, still fine. Thank you for walking me to a real solution. I appreciate it.
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