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Original topic:

FOLD Z 4 GPS SIGNAL LOST

(Topic created: 11-24-2022 05:22 PM)
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ab00962
Asteroid
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Fold & Flip Phones
Hi,
I have been loosing GPS signal since day 1 with my Fold Z 4. Any idea how to solve this? Tried everything posted online and took it to Samsung... they had no clue.

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand how frustrating it is when you are unable to use the GPS services on the phone. This article provides several suggestions to get the GPS working again, such as tips for improving the signal and checking the permissions. https://www.samsung.com/us/support/troubleshooting/TSG01001575/#check-permissions-for-gps-app

If these steps are not helpful, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
JustDewIt
Nebula
Options
Fold & Flip Phones
GPS doesn't work after about 1-5 minutes of Power Save ON and the screen turned OFF.

You can either leave your phone screen on, disable Power Save, or plug your phone into the charger while using GPS with the screen off
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ab00962
Asteroid
Options
Fold & Flip Phones
Thank you, but it happens all the time even with the screen on and when connected to the charger
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand how frustrating it is when you are unable to use the GPS services on the phone. This article provides several suggestions to get the GPS working again, such as tips for improving the signal and checking the permissions. https://www.samsung.com/us/support/troubleshooting/TSG01001575/#check-permissions-for-gps-app

If these steps are not helpful, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html