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Galaxy Fold 3 fingerprint reader not working error message

(Topic created: 05-18-2022 02:25 PM)
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B-RAD_G
Astronaut
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Fold & Flip Phones

My Fold 3 just recently started displaying a message that the fingerprint reader is not working and to restart the phone if problem continues. I have restarted the phone, turned it completely off and waited then turned it back on, as well as wiped the system stored cache. Nothing so far has worked and the OS won't allow me to access the Biometrics and fingerprint settings to turn them off. So currently I cannot access Samsung Pass.

 
Any help would be greatly appreciated! 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Thank you for reaching out. I understand your concern with the finger print reader not working. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Please view this link:  https://www.samsung.com/us/support/troubleshooting/TSG01200322/

If these steps do not allow the fingerprints to work correctly, then it is recommend to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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2 Replies
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Thank you for reaching out. I understand your concern with the finger print reader not working. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Please view this link:  https://www.samsung.com/us/support/troubleshooting/TSG01200322/

If these steps do not allow the fingerprints to work correctly, then it is recommend to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 
VidenteMusic
Asteroid
Options
Fold & Flip Phones
My galaxy fold 3 is star make the fingerprint sensor not responding I tried everything and nothing keep with the same problem