Original topic:

Galaxy zfold2 screen died, only front screen working

(Topic created: 03-20-2023 09:58 AM)
Fold & Flip Phones

I'm not really happy, I bought my phone Nov 2020 and it was deliver a month from it. And it's the first edition of z fold and never drop, no liquid spill, no Crack, no screen Crack but the fold part died on me today. The funniest thing is the front screen is still working thank God. But I am definitely disappointed for how long it lasted and the part where no good warranty. So I don't think this phone is a good buy for the price I paid.

2 Replies
Legendary Samsung Care Ambassador
Fold & Flip Phones

@userBHYQF2ge2Q It sounds like you have the Fold 2. BTW, this is not the first edition of the Fold. The first edition was the Fold 1 released in September 2019. 

Sorry that you have had this failure. Have you checked with Samsung Care+ to see about getting it repaired? 

Community Manager
Community Manager
Fold & Flip Phones

Hello, Welcome to the Community. We understand how disappointing it is when only part of your screen is working. This article provides troubleshooting for touchscreen concerns. https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If these steps do not restore the screen to working order, it is recommended to have the phone evaluated by a service technician. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, you can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/