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Unknown Smart tag search

(Topic created: 11-28-2023 10:27 AM)
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Members_IY1OfJq
Asteroid
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Would anybody be kind enough to explain how this feature works ? i have been looking around in the smartthings application on my samsung fold and i cant figure out how to initiate the search.

 

tx

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LongHiker
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@VerbumVeritum That is crazy. It really is

  1. open SmartThings
  2. Click on Devices
  3. Find the page with your SmartTag (swipe left/right as needed)
  4. Click the SmartTag
  5. Then follow the steps you outlined. 

I was just about to message you and see if we had wildly different versions of SmartThings. 

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LongHiker
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@Members_IY1OfJq Try this:

  1. Open phone settings
  2. Click on Safety and emergency
  3. Click on Unknown tracker alerts. Here you can enable alerts when unknown trackers are detected. You can also click "Scan now" to force a scan. 
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Members_IY1OfJq
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my understanding is tat this method was meant to detect airtags ....not smarttags

from what i had read there is a way from the smartthings app as mentionned in this article

https://www.theverge.com/2021/4/20/22392924/samsung-smartags-tracker-bixby-privacy-smartthings

help me understand tx

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VerbumVeritum
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From SmartThings, select your SmartTag, then the top right three dots "Help." Find "Search for unknown tags near you," then click the tap "here" blue link within the paragraph on the following screen. Begin scanning by selecting "Start" at the bottom.

So happy that the information I provided was able to answer your question! 😄
Members_IY1OfJq
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found it ...thanks...what a weird design...Samsung please correct this...i have never seen a software feature hidden in the help section...totally counterintuitive

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LongHiker
Legendary Samsung Care Ambassador
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@VerbumVeritum That is crazy. It really is

  1. open SmartThings
  2. Click on Devices
  3. Find the page with your SmartTag (swipe left/right as needed)
  4. Click the SmartTag
  5. Then follow the steps you outlined. 

I was just about to message you and see if we had wildly different versions of SmartThings. 

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