JUMP TO SOLUTION Solved

Original topic:

Screen recorder function stopped working

(Topic created: 09-01-2023 10:03 PM)
5502 Views
skang821
Asteroid
Options
Galaxy Note Phones

My screen recorder function stopped working. When I press the button, it simply takes me to the home screen instead of the usual pop-up that asks whether I give permission to use the camera or microphone.

I've taken it to 3 different Verizon stores. They reset my settings but could not fix the issue. They told me to go to Samsung-authorized Geek Squad at Best Buy and they said they couldn't help me either. Everyone keeps advising me to download a 3rd party app if I want to screen record but I want to figure out what the problem is. Some of them said it must have been a recent update that affected it but my mom bought the same phone as me at the same time and she is able to screen record just fine.

For a split second at the Verizon store today, there was an error message at the bottom of my screen saying that it was already recording. I'm really concerned. Any suggestions/solutions?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy Note Phones

Thank you for the screenshots! At least that feature is still working! After wiping the cache partition and using the "Repair apps" option, a factory reset is really the only remaing troubleshooting step you can take going forward. If that doesn't resolve this problem, there might be some sort of software corruption on your OS. A Samsung authorized service center, like uBreakiFix or Best Buy's Geeksquad, might be able to reflash the operating system. Then again, the Note 20 is outside of its promised update lifespan, and is extremely vulnerable to hardware and software security threats. It might just be time to upgrade. They would have more info about being able to reflash though, so I would give one of them a call to schedule an appointment. https://www.samsung.com/us/support/service/ 

View solution in context

10 Replies
skang821
Asteroid
Options
Galaxy Note Phones

I took your advice and followed your instructions. However, when I press screen record, the effect is the same. It blinks and takes me back to the homescreen with no pop up to indicate that screen recording will begin.

skang821
Asteroid
Options
Galaxy Note Phones

When I press the "Screen Recorder" icon, the Quick Panel drop down disappears and brings me to my homescreen. I was trying to avoid factory reset. I will take it to one more Verizon store and then do that as a last resort. Thanks for your help!

skang821
Asteroid
Options
Galaxy Note Phones

No, tapping the "Screen recorder" button takes me to my homescreen. Holding the icon, on the other hand, takes me to the detailed page where I can adjust specific things. I made the settings the same as my mom's (whose screen recorder setting still functions).

When I took it to the Verizon store last week, they were confused because the settings are set so that screen recording should work. They tweaked some options to see if changing the video quality or size would remedy the issue but it did not.

Below are screenshots of my current settings, which I did not change after leaving the Verizon store.

photo_2023-09-03_12-37-00.jpgphoto_2023-09-03_12-37-04.jpg

0 Likes
Reply