JUMP TO SOLUTION Solved

Original topic:

Black spot on camera lens

(Topic created: 11-17-2020 05:22 PM)
4422 Views
g8zxPiN
Constellation
Options
Galaxy S Phones

I noticed on Fb messenger today that a black dot is on my screen. I looked at the camera and noticed it there too. I looked at pics recently taken and the black dot was there. I haven't dropped my phone and it has no damage. I just bought this phone a couple of months ago. I took off case, cleaned phone and rebooted with no luck.20201117_202135.jpg

 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S Phones

Thanks for reaching out! I'm sorry to hear about the camera. I recommend having it serviced.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

5 Replies
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S Phones

Thanks for reaching out! I'm sorry to hear about the camera. I recommend having it serviced.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

rosilez
Constellation
Options
Galaxy S Phones
yes my black dot is in between the time and charging
0 Likes
Reply
rosilez
Constellation
Options
Galaxy S Phones
need help to remove black circle
0 Likes
Reply
MrQue
Honored Contributor
Options
Galaxy S Phones

Does this issue still show up when your phone is in safe mode?

0 Likes
Reply
rosilez
Constellation
Options
Galaxy S Phones
yes
0 Likes
Reply