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Fast charging has stopped working - S20 Ultra

(Topic created: 05-07-2024 11:45 AM)
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postmodernronin
Cosmic Ray
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Galaxy S Phones
No clue why. All it does is regular charge since like 2 weeks ago I'm noticing yesterday 

I dusted the ports, made sure the cables were connected properly. I even booted the phone into safe my mode and wiped cache partition

Battery saver is disabled and all of the battery settings for fast charging are enabled in the settings

Do I have to factory reset or am I missing something?


22 Replies
MizzCarter7
Constellation
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Galaxy S Phones
I had the same thing happen to my s22 ultra after the update a week ago. Dies so fast and will initially say fast charging when plugging my phone in but after 2 seconds turns to slow charging and is sooooooo slow. Takes over 24hrs to fully charge. I bought all new cables and blocks for fast charging. No change. Cleaned my charging port. No change. Changed the outlets. Nothing. Reset my phone. Still nothing. Wireless charging does work so it's not the battery itself.

All the options for fast and super fast charging or selected on. And I double checked any 3rd party apps that could be causing a problem.

I've done it all. I am so frustrated.

My phone dies so fast. Even starts dropping in battery percentage while I use it while it's plugged in. Absolutely ridiculous.
terminator9
Comet
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Galaxy S Phones
so i have tried it all on.my s23 ultra, before the last update, i had super fast charging 2.0 now i plug in.and after a few seconds it changes to just fast charging, i noticed it takes alot longer now, super fast 2.0 disappears, its not the **bleep** cables or charger , i see it all over the internet and forums , this last update **bleep** up charging on alot of phones. samsung wake up, lets get it fixed !!!
Solution
SamsungRyder
Community Manager
Community Manager
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Galaxy S Phones

Hello all, thanks for reaching out. 

We understand the concern of the phone not fast charging. There are some steps that may help.

1. Make sure the phone and the apps are fully updated.

2. Test the phone with a different charger.

3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/ 

4. Factory reset the phone. Be sure to back up the data first. https://www.samsung.com/us/support/answer/ANS00062029/ 

We also recommend submitting an error report through the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If you are still experiencing the slow charging, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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