Wife's S22+ wasn't sitting in its silicone case right, and didn't allow use of the phone buttons.
Removed the silicone case and witnessed the back of the phone was bulging allowing a view inside of phone. Phone was hot too.
Took the phone to factory T-Mobile store for warranty replacement and was told it it didn't qualify for warranty replacement since it was "physically damaged" from overheated battery damaging the phone's housing.
Hello. We can definitely see how this would be concerning! We sincerely apologize for any inconvenience that this is caused you! There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Moderators, Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
Their web page says they don't cover "battery issues" anyway. I assume this is to encourage the customer to pay extra for one of T-Mobile's device protection plans.
Hello. We can definitely see how this would be concerning! We sincerely apologize for any inconvenience that this is caused you! There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Moderators, Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
