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Original topic:

S22 Ultra Screen goes black

(Topic created: 06-14-2024 05:50 AM)
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Kev007
Asteroid
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Galaxy S22
For the last 2 weeks my S22ultra screen goes black occasionally but the background still goes on. Lets say l'm watching youtube, the sound still continue when the display goes black. It will come back to normal when the phone was left alone for a while(~5 mins). Otherwise I had to hard reset (Vol down+Power) to get it back ON. I got System Ul not responding popup few times. I tried Wipe Cache Partition, Force Close and clear cache System UI and Google Play Services. but none seem to fix the issue. Any insights?

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S22

Hello, Rob! I'm so sorry to hear about the trouble with your S24! Please check out the following troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01001470/ 

 

If these do not work, or you are still unable to get it to respond, the unit may require service.


For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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4 Replies
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Galaxy S22
It sounds like your phone is having a hardware issue. Try bringing it to a authorized Samsung repair store for them to test it.
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Kev007
Asteroid
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Galaxy S22
If its a hardware problem it shouldn't be turning back ON after a hard reboot. I might be wrong.
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Galaxy S22
I may be wrong also, but that's why it's better to bring it to an authorized repair person to get it tested. They'll know for certain. I know that hardware issues usually start sporadically until they fail completely.
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S22

Hello, Rob! I'm so sorry to hear about the trouble with your S24! Please check out the following troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01001470/ 

 

If these do not work, or you are still unable to get it to respond, the unit may require service.


For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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