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S22 Ultra gets hot and battery drains quickly

(Topic created: 02-29-2024 02:00 PM)
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AuntieWeeda
Astronaut
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Galaxy S22

Does anyone else have this issue? It started after the last update. I had Samsung trouble shoot through Samsung Tutor and was told it needed a new battery, yet this site's battery diagnostic tool says the battery is normal. The techs have also pushed trading this phone in for a S24 BUT I would still have to pay off the balance due AND finance the new phone.

 
I don't feel like I am getting a straight answer about what is really wrong with my phone. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand how concerning it is when your phone gets hot and the battery is draining quickly. 

I found these troubleshooting steps that may help with the battery drain (http://www.samsung.com/us/support/troubleshooting/TSG01001388/).

 

As far as the device getting hot, if the device is getting too hot to the touch I would suggest having a certified technician take a look at it just in case!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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DakVlk
Astronaut
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Galaxy S22
Any suggestion for a fix?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand how concerning it is when your phone gets hot and the battery is draining quickly. 

I found these troubleshooting steps that may help with the battery drain (http://www.samsung.com/us/support/troubleshooting/TSG01001388/).

 

As far as the device getting hot, if the device is getting too hot to the touch I would suggest having a certified technician take a look at it just in case!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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