JUMP TO SOLUTION Solved

Original topic:

S22 ultra display cut out disaligned

(Topic created: 3 weeks ago)
283 Views
JRMartinez
Comet
Options
Galaxy S22
Display camera cut out disaligned with actual camera lens.

Have anybody else notice? 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello JRMartinez, Thank you for being part of the Community. We understand the concern with the cut-out around the camera being larger than the camera and being misaligned.

For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/ 

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

View solution in context

0 Likes
Reply
3 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S22

@JRMartinez Are you perhaps using an image for your background which has a cutout and which is not sized properly for your phone? 

I don't think normally the display does any blanking where it thinks the camera is. It just shows an image and where the camera is located there just won't be pixels displayed. 

0 Likes
Reply
JRMartinez
Comet
Options
Galaxy S22
Is my wife's phone, checked, is not the wallpaper, cut out bigger than camera lens and not centered, tried to switch from default to others in developer options, didn't fix it
Display pixels around cut out failed?20241206_115740_1000041912_1733508174.jpg20241206_124743_1000041913_1733510866.jpg
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello JRMartinez, Thank you for being part of the Community. We understand the concern with the cut-out around the camera being larger than the camera and being misaligned.

For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/ 

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

0 Likes
Reply