Watch seems to be plagued with problems resolving GPS fix when not tethered to a phone. I went out for a run, without my phone and it took the watch close to 10 minutes to get a GPS Fix. This severely limits the functionality of the "Outdoor/Fitness" aspect of the watch.
Is there a planned fix?
Solved! Go to Solution.
Hello everyone, just following up on this. Please make sure everyone is keeping their devices up to date. Our engineers are close to resolving this. Thank you to everyone who submitted error reports. We should have a resolution soon, thanks to all of the community collaboration.
Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring. We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag: #SCommunity
Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.
Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!
Steps for Submitting error Report via Wearables App:
- Launch the Wearable app icon Galaxy Wearable app
- Tap on 3 lines icon
- Select Contact us
- Tap on Error Reports
- Tap on Frequency
- Choose between Once, Often, or Sometimes
- Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on the paperclip icon. Once you are ready to send your error report select send icon Remember to include #SCommunity
I am experiencing the same. Support is of no use. I ordered another one from the Samsung store (free returns) and will try that one. My current one is going back (unfortunately restocking fee at BestBuy). The accuracy is so bad that the data is simply unusable and throws off all work out (running) measurements. I ran this route 3 times over different days and it was bad three times. Pictures show the Watch 5Pro and my older Active 2.
I am experiencing the same. Support is of no use. I ordered another one from the Samsung store (free returns) and will try that one. My current one is going back (unfortunately restocking fee at BestBuy). The accuracy is so bad that the data is simply unusable and throws off all work out (running) measurements. I ran this route 3 times over different days and it was bad three times.
I received a second 5 Pro directly from the Samsung store and the results are exactly the same. However, when I use Strava instead of S Health directly on the Watch, the results are much better and much more accurate. So it appears the software algorithms used play a role in its accuracy.
Samsung indeed has to fix this. I have returned the Watch 5Pro that I received directly from the Samsung Store, and kept the other one, but this HAS to be fixed.
That said: my watch is downloading an update as we speak, but the release notes only talk about security patches.