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Powerbot trouble finding the base

(Topic created: 12-31-2020 10:45 AM)
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userZUREkWqNIk
Constellation
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Kitchen and Family Hub

I have a powerbot SR1AM7040W and it is not able to find the base. More often it is lost and goes out of charge and stops due to low charge. Given that it has mapping it should be able to trace back its route to the base. I find it not smart enough. I also do not see a way to update its software on smartthings app, in case it is missing a software update.

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SamsungLK
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110503/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.




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user9EZvpvZcSV
Asteroid
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Kitchen and Family Hub

My Starwars Darth Vader 7040 powerbot was fine. I got a new 7040 and it has a lot of trouble finding the same base.

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Solution
SamsungLK
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110503/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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