Had this tv for about a year and this issue drives me nuts, the audio will glitch out and the tv will restart itself, not sure why it does this but its annoying, firmware is up to date
If this does not help I recommend letting a service technician have a look. Since your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Hello! Thank you for reaching out! Just want to confirm is there anything else connected to the TV when this happens. Or are you just streaming directly from the TV?
Thank you for that information! Check connections to ensure no external devices like soundbar, or HDMI Devices are causing the issues. Try disconnecting them and see if the TV behaves normally when used independently. Can you turn off anynet+(HDMI-CEC) sometimes, the TV can reboot due to HDMI control settings. Try turning off Anynet+ in the settings under General> External Device Manager.
If a Samsung TV or Odyssey Ark is having problems with signal, network, picture, or sound the built-in self-diagnosis tools or a factory reset will probably solve them.
If this does not help I recommend letting a service technician have a look. Since your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
