Original topic:

Galaxy A54: Unable to get past the Welcome Screen

(Topic created: 09-17-2023 12:02 AM)
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Km77
Asteroid
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Can't get past Welcome screen on new A54. Where are the pre loaded apps/home screen?

7 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Have you tried powering off the phone and turning it back on? Can you provide a bit more context to your concern?
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Km77
Asteroid
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When I powered on my A54 the Welcome screen opens and asks me to insert a sim card. I cannot get beyond this screen to the Home screen where preloaded apps should appear, one of which should be Smart Switch so that I can transfer data from my Pixel to A54. 

 

VerbumVeritum
Legendary Samsung Care Ambassador
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Thank you for explaining! Do you not have a SIM to insert? Where did you purchase the phone from?
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Km77
Asteroid
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Purchased from Best Buy. No sim.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Can you get a SIM card? I thought you mentioned you were waiting until after the SmartSwitch transfer?
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Km77
Asteroid
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And yes, I have tried powering off and get the same Welcome screen. I should also add I did not insert the sim because that is done after transfer, according to any instructions I have researched.

Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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You can insert the SIM. That shouldn't effect the SmartSwitch transfer whatsoever.
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