JUMP TO SOLUTION Solved

Original topic:

Samsung TV Model UN49MU6290 loses WiFi password whenever turned off

(Topic created: 09-22-2022 11:49 AM)
1610 Views
Rocky991
Constellation
Options
Projectors & Other TVs

My TV suddenly stopped remembering my password to the internet. So every time I turn it on, I have to enter the password in order to watch any streaming service program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! I completely understand your concerns about the tv not remembering the wifi password when turned on. I'll be more than delighted to assist. In such a case resetting the network on your TV might help fix the WiFi connection issue. Here are some steps to follow:

1. Press the Home button on the TV’s remote.
2.Go to Settings > General > Network.
3. Click the Reset Network option and select Yes.
4. Now, restart your TV and reconfigure the network settings.

 

 

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! I completely understand your concerns about the tv not remembering the wifi password when turned on. I'll be more than delighted to assist. In such a case resetting the network on your TV might help fix the WiFi connection issue. Here are some steps to follow:

1. Press the Home button on the TV’s remote.
2.Go to Settings > General > Network.
3. Click the Reset Network option and select Yes.
4. Now, restart your TV and reconfigure the network settings.