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Original topic:

Strange icon appears on TV not working

(Topic created: 07-03-2024 10:43 AM)
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Rufinamh92
Constellation
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Projectors & Other TVs

Howdy my parents TV has stopped working it is showing an icon in the center of the screen and will not let me do anything at all other than turn the TV off and on. I am having a hard time attaching the picture but it is a circle with what appears to be a un plugged cord with an arrow pointing at a spot for the cord. Just like Facebook when you receive a notification it has a smaller red circle on the top right side. The symbol on the upper right side is a small red circle with a white triangle with an ! In the center. Can anyone please help me figure this out Google is not helping at all and I can't find an instruction manual anywhere.

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LongHiker
Galactic Samsung Care Ambassador
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Projectors & Other TVs

@Rufinamh92 Found this post in the EU community -> https://eu.community.samsung.com/t5/tv/new-samsung-tv-has-usb-message-and-won-t-do-anything/td-p/271...

You might want to try the suggestions mentioned there. 

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Rufinamh92
Constellation
Options
Projectors & Other TVs

IMG_20240703_113029.jpg

 a photo of the icon 

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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Projectors & Other TVs

@Rufinamh92 Found this post in the EU community -> https://eu.community.samsung.com/t5/tv/new-samsung-tv-has-usb-message-and-won-t-do-anything/td-p/271...

You might want to try the suggestions mentioned there.