Original topic:

Frame TV: art store subscription not recognized

(Topic created: 09-23-2023 07:37 AM)
8373 Views
geoffroy27
Constellation
Options
QLED and The Frame TVs

Hello, I have an art store membership but it’s not recognized when I try to access art. And when I click on the renewal membership option it says that I already have an active membership. I tried log out and back in from Samsung account, tried to reset the smarthub nothing is working. I’m basically paying for nothing

33 Replies
CarolAnn-1970
Constellation
Options
QLED and The Frame TVs

Having the same issue with the same TV

Avreno
Constellation
Options
QLED and The Frame TVs

Having same issue. 

Dentate
Constellation
Options
QLED and The Frame TVs

Same here, says I am a member, but my collection of some 85 pieces has disappeared...

macstre
Constellation
Options
QLED and The Frame TVs

Yep, same thing here.  Spent two hours on phone being transferred to people who did not have any clue.  Pretty bad.

Getupk8
Constellation
Options
QLED and The Frame TVs

Same issue here and I also talked to support and they said it’s a known issue with no resolution yet. 

dschweppe
Constellation
Options
QLED and The Frame TVs

I am having the same issue.  Beyond frustrating.

SamsungNotGood
Constellation
Options
QLED and The Frame TVs

Same here.

Sean T
Constellation
Options
QLED and The Frame TVs

Same, multiple calls being transferred back and forth to people that knew nothing - some couldn’t even understand the concept of  paying for Art Store through the app on the TV. the first time, after over an hour and having someone dial in, was transferred to someone that said “it’s a known problem, keep trying and when it’s fixed you’ll be able to access the art”. A month later and nothing, so I tried calling again. This time after multiple phone transfers (and again a support tech dialing into my tv via remote service) they said they couldn’t help, and gave me an email to send the issue to along with my tv model info. That was a month ago, I’ve not received a response. And it looks like this thread is being ignored. Worst $50 spend ever!!!

JimmyNxn
Constellation
Options
QLED and The Frame TVs

Same here