Hello, I have an art store membership but it’s not recognized when I try to access art. And when I click on the renewal membership option it says that I already have an active membership. I tried log out and back in from Samsung account, tried to reset the smarthub nothing is working. I’m basically paying for nothing
I keep trying to renew and it won’t let me. I am literally trying to send them money to renew my subscription but it just gets stuck on a circle of doom loading page. There is no point in having this TV if you can’t enjoy the art?! Sort it out Samsung
I have had same the issue since October of 2023 and the only way I could solve was just to create a new account they got my 50 bucks and a second 50 and they still have no clue on how to resolve this issue. Sounds like they a have pretty good scam going on here!
I have spent hours on chat and phone with reps -each time I end up getting dropped with zero resolution (as in, they promise and swear to follow up, and then no one ever does). The last rep actually suggested I go out and buy an SD card to upload some supposed firmware fix-but flat out refused my request for a refund on the $50. Samsung’s support is horrible on this one, maybe overall. Class action?
