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Original topic:

QLED Televisions: Update 1402.5 Causing Soundbar/Home Theater Connection issues

(Topic created: 03-28-2024 08:21 AM)
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capnfalkon
Asteroid
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QLED and The Frame TVs

Permanent fix for eARC Soundbars:

Goto All Settings \ Sound \ Expert Settings

Switch eARC to Auto

I've been using it like that for days and days - no drops!

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Temporary fix for non-eARC Soundbars:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

 

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

 

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Original Story:

I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.

Here's one:

issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)

 

 

185 Replies
Tony15
Cosmic Ray
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QLED and The Frame TVs

I get the impression it’s still cutting out for subsecond intervals. There’s a very very short reduction in volume. I’m in qsymphony mode using adaptive volume and voice enhancement with a q700c soundbar. Yep, definite short drop outs happening whilst i type.

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Tony15
Cosmic Ray
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QLED and The Frame TVs

Trying without qsymphony and the drops continue.

Tony15
Cosmic Ray
Options
QLED and The Frame TVs

For me, the 1410 update doesn’t work watching live tv (haven’t tried apps). Have to put into earc off and mode to pcm still. Using a 55 inch S95C and a Q700C. To say I’m disappointed is an understatement!

Tony15
Cosmic Ray
Options
QLED and The Frame TVs

Hmm. IMG_3490.jpeg

Brian7
Asteroid
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QLED and The Frame TVs

So 1410 doesn’t fix the hdmi-eARC issue? Get it together Samsung. 

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adeharding
Asteroid
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QLED and The Frame TVs

No update here still UK - QN85C

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Tony15
Cosmic Ray
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QLED and The Frame TVs

I got mine via the samsung support pages. There’s no ota update at the moment. 

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userfawj8nkKAG
Asteroid
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QLED and The Frame TVs

Hi there

3 months ago I bought and installed a Samsung 75" QN90C 4K Neo QLED HDR Smart TV (2023) and connected it with the supplied HDMI cable to a S801B Soundbar. I set it up using the TV+Soundbar over HDMI and it looked and sounded great. I spotted the sound over Wi-Fi option and also the bluetooth, tried them both, but stuck with the superior HDMI ARC.

A few weeks ago I started noticing soundbar dropouts. Almost a second, roughly every minute. The TV audio is fine, but not loud enough for me. So I thought I’d switch to the WiFi soundbar connection instead, but for some reason it was no longer available. So I’m now using the Bluetooth connection, which is fine, but not as good as it should be.

I have factory reset the TV and also the sound bar twice now and the sound over WiFi option is just not there anymore either on the TV or the SmartThings app. The HDMI is still cutting out and just unlistenable, so I am forced to stick with disappointing Bluetooth audio. At least that works as the sound from the TV alone is pretty poor.

So I’m looking for assistance. Is there some magic setting that’s on by default which I need to disable to get the HDMI audio working? Is the TV and/or soundbar broken? Do I need a new HDMI cable? Running out of things to try.

For info. TV is QE75QN90CATXXU. All the firmware is up-to-date. The Wi-Fi is 5G, with both TV and soundbar connected to the same network. TV is streaming fine and soundbar is working with Alexa so I know both are connected to the WiFi. All TV and soundbar settings are default (after the factory reset). HDMI cable is the Samsung supplied one. I have messed about with as many options as I can find, both on the TV and also the SmartThings app.

Hope you can help

Simon

All4dom
Comet
Options
QLED and The Frame TVs
Call samsung. I purchased a q80 & atmos soundbar & my soundbar stopped working about a month ago & they came & repaired it. Highly recommend call samsung support.
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z5lar
Astronaut
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QLED and The Frame TVs
It sounds like you've already gone through several troubleshooting steps, including factory resets and checking connections. Since you're still experiencing issues with the HDMI ARC connection and the WiFi sound option is no longer available, here are a few more things you can try:

1. **Check HDMI ARC settings:** Make sure that HDMI ARC is enabled on both your TV and soundbar. Sometimes, there may be specific settings related to HDMI ARC that need adjustment.

2. **Try a different HDMI cable:** Although you're using the Samsung-supplied HDMI cable, it's still worth trying a different HDMI cable to rule out any potential issues with the cable itself.

3. **Update soundbar firmware:** Ensure that your soundbar's firmware is up-to-date. Manufacturers often release firmware updates to address compatibility issues and improve performance.

4. **Check for interference:** Interference from other electronic devices or nearby wireless networks could potentially affect the stability of the HDMI ARC connection. Try moving any nearby electronic devices away from the TV and soundbar or adjusting your WiFi network settings to avoid interference.

5. **Contact Samsung support:** If you've exhausted all troubleshooting steps and are still experiencing issues, it's best to reach out to Samsung's support team for further assistance. They may be able to provide additional troubleshooting steps or advise whether there could be a hardware issue with either the TV or soundbar.

Given that both the HDMI ARC and WiFi sound options are experiencing issues, it's possible that there could be a deeper underlying issue with either the TV or the soundbar. Contacting Samsung support would be the best course of action at this point.