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‎03-15-2024 01:48 AM (Last edited ‎03-27-2024 07:01 AM by SamsungJustin ) in
QLED and The Frame TVsPermanent fix for eARC Soundbars:
Goto All Settings \ Sound \ Expert Settings
Switch eARC to Auto
I've been using it like that for days and days - no drops!
=================================================================
Temporary fix for non-eARC Soundbars:
Goto
All Settings
Sound
Expert Settings
DiGital Output Format
Select PCM
Works for me. Couple of hours without a single drop.
Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.
==============
Original Story:
I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.
Here's one:
issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)
Solved! Go to Solution.
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‎04-26-2024 10:19 AM in
QLED and The Frame TVsCan anyone verify that the 1410 update works properly for 77S95C w q990c soundbar? Using eARC auto for external devices as well as internal app sources? Thanks
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‎04-26-2024 11:52 AM in
QLED and The Frame TVsThe new update 1410 is still not available in Germany for QE55S95CATXXH. Ho w long does it usually take for updates to be available in all countries?
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‎04-27-2024 05:03 AM in
QLED and The Frame TVsmodel : QE55QN94CATXZT Europa.
Even in Italy no update to 1410.1 My TV was updated to 1402 and has the same problems as you but is connected to a Yamha RX-V675 receiver.
Audio On/Off every 8-10 minutes with Striming WI-FI app.
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‎04-27-2024 07:51 AM in
QLED and The Frame TVsSame here. UK QE55QN90C. Sound output via Yamaha RX-V481 AV Receiver. Worked great up until Firmware 1402.5, now sound intermittently drops out for a second at a time when using streaming apps and broadcast TV such as ITV. A bit like when individual words are censored.
Really annoying and spoils using the TV. I see the UK website shows latest firmware has been reset to previous 1310.3 which is no good if your TV has already updated to the buggy current version.
Samsung need to get on and fix this as it reflects badly on the company and the quality of their products...
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‎04-27-2024 08:03 AM in
QLED and The Frame TVsYes, exactly, my 55QN94C, Samsung replies today:
We know about the upcoming update issue....1410?........
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‎04-27-2024 08:07 AM in
QLED and The Frame TVsa solution from Samsung....ti problem 1402
55QN94C
they tell me to activate PASS-THROUGH in the audio menu,
but it is not possible as it is "gray" and it is not possible to select/activate it.
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‎04-27-2024 09:12 PM in
QLED and The Frame TVsThere is no solution beside waiting for EU release of 1410. Which they should done yesterday....
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‎04-29-2024 06:08 AM in
QLED and The Frame TVs1410 is finally available in the UK downloading now from website
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‎04-29-2024 07:13 AM (Last edited ‎04-29-2024 07:28 AM ) in
QLED and The Frame TVsDid it fix the problems?
Just installed myself, we’ll see what happens. EArc back to auto and sound mode back to auto.
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‎04-29-2024 07:42 AM in
QLED and The Frame TVsHaven't had any issues since