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08-17-2021 01:55 PM in
QLED and The Frame TVsI have an 85" QN900a and the internal speakers make a loud rattle when the volume is at a moderate level and any type of bass is played. I've posted a video (https://youtu.be/czQUIT2NHyo) showing the issue with the volume at 30 and adaptive+ volume on. The rattle is pretty obnoxious and I want to know if you think my unit is defective or if playing sound add mid-level volumes exceeds the capability of the internal speaker.
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08-18-2021
07:40 AM
(Last edited
01-28-2022
05:38 PM
by
Samsung_Stephan
Update: the TV is not the issue; the problem was that I used the Samsung flush mounting equipment which essentially allows the TV to “hang” on the wall but it appears that puts the speaker section along the bottom right up against the wall. That was the vibration I was hearing: the speakers effectively vibrating against the wall. The installers did not put any spacers to give the TV any clearance from the wall which I’m guessing they were supposed to do. I found some foam blocks in the installation leftovers and put them between the tv and the wall the problem is gone.
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08-18-2021
07:40 AM
(Last edited
01-28-2022
05:38 PM
by
Samsung_Stephan
Update: the TV is not the issue; the problem was that I used the Samsung flush mounting equipment which essentially allows the TV to “hang” on the wall but it appears that puts the speaker section along the bottom right up against the wall. That was the vibration I was hearing: the speakers effectively vibrating against the wall. The installers did not put any spacers to give the TV any clearance from the wall which I’m guessing they were supposed to do. I found some foam blocks in the installation leftovers and put them between the tv and the wall the problem is gone.
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08-18-2021 09:09 AM in
QLED and The Frame TVsI am so happy you were able to resolve your sound issue you reported. Thank you for the feedback.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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01-27-2022
09:37 PM
(Last edited
11-03-2023
04:22 PM
by
SamsungAl
) in
Thanks for your input, but I did use the spacers, and have a adjustable wall mount (pulls out/in) and still distorts with bass, along with the non-compatibility with earlier Yamaha AV ATMOS Receivers, just will not allow pass thru 4k, I suppose the 8k is not supported….I just blue $3500 on a …??
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01-29-2022 03:25 PM in
QLED and The Frame TVsSOLVED, get to the back of the TV, the 4/each side speakers..GENTLY wipe off the dust/foam packing dust, off these speakers with a soft rag, NO cleaner needed...VIOLA..! No Rattle, NO Distortion..!! Like Magic, I deserve a Reward for this Solution...! 😜
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01-29-2022 03:25 PM in
QLED and The Frame TVsSOLVED****, get to the back of the TV, the 4/each side speakers..GENTLY wipe off the dust/foam packing dust, off these speakers with a soft rag, NO cleaner needed...VIOLA..! No Rattle, NO Distortion..!! Like Magic, I deserve a Reward for this Solution...! 😜
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