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Samsung TV(Model qn85q900rafxza) black screen

(Topic created: 01-31-2024 12:48 PM)
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userGpiK8wKuy7
Constellation
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QLED and The Frame TVs

Hello everyone,

This TV I bought less than 3yrs ago went in sort of a dead state. I have tried resetting several times but no luck. It is getting the power because I could see the red LED right by the power switch on the bottom of the TV but it won't show any light on the screen. The creen is totally blank. Called Samsung who said I'm out of warranty. Any help is much appreciated!
 
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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hey, Welcome to the community. With my 3 kids, being able to watch tv is vital. Let's get you situated as soon as we can. I can understand your concern here. Let's try to alleviate some of the stress by trying this link

 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 

Please read the link in its entirety to reap the full benefit of the troubleshooting. 

 

Since your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location