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Original topic:

Samsung account do not stay log in on smart tv

(Topic created: 01-17-2024 12:15 AM)
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Anonymous
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QLED and The Frame TVs

TV QE55QN85A

I log in to Samsung account on my tv. It is show log in and instantly show log out.
Voice assistant is not working, because account can not keep log in.
App can be downloaded, as account is log in for short period of time.
Account management from web page working normally. 
Try create new account - same problem.
Anybody have similar problems?

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html