JUMP TO SOLUTION Solved

Original topic:

Half of my photo/video albums are missing in the gallery app after transfer

(Topic created: 11-27-2022 08:44 PM)
theonewanderer
Astronaut
Options
Samsung Apps and Services

I just got this new samsung s22 ultra and I transferred all my old stuff from my old phone to my new one and more than half of my photo and video albums are missing in the gallery app I need help fast

 

 

1 Solution


Accepted Solutions
Solution
zanezonair
Astronaut
Options
Samsung Apps and Services
connect your old phone to a PC with a cable the files might not have transfered because they were a separate folder and not inside the pictures folder.

View solution in context

4 Replies
Solution
zanezonair
Astronaut
Options
Samsung Apps and Services
connect your old phone to a PC with a cable the files might not have transfered because they were a separate folder and not inside the pictures folder.
Options
Samsung Apps and Services
The video and image files aren't supported on the new phone but they worked on the old phone.

This happened to me when I went from iphone to galaxy.

On your old phone, convert videos to h264 (MP4) and images to png/jpeg

If you require uncompressed files then you'll need to spend sometime with Google and trying different apps out
0 Likes
Reply
Options
Samsung Apps and Services
Depending on how big the folder/file is, files over 2gb might not transfer. I used a file compression app , transferred the files to a usb flash drive and transferred them with an OTG cable. It was tedious, but it was worth it.
0 Likes
Reply
EP1818
Astronaut
Options
Samsung Apps and Services
What if you don't have the old phone? My SG21 FE stopped working but I did a backup and transferred photos and videos to my new SG21 FE. I can't find half the photos and videos now. Any suggestions?
0 Likes
Reply