Phone app Crashing after One UI 6.0 update.

[text1]

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing

Call app Crashing 

Phone app Crashing

These are the pop ups showing up.

 Need to fix ASAP 

[HollyD7]

My husband has the S22+ and I have the S22 Ultra. We are both on the same plan with AT&T. His S22+ is working fine after the update, but my S22 Ultra is having the phone app issues everyone else here is having.

[Members_KNTyhfv]

I have an S22+ that is affected, so it seems to be random.

[Welkyn]

Do anyone knows if samsung develop team it's working on this issue??

[Welkyn]

Till they fix the issue I'm using Phone app by Google.

[Samsung_Moderator · Accepted solution]

Hello everyone, We understand that after updating to One UI 6.0 several members are unable to use the Phone app on multiple phone models.

Several members have posted troubleshooting steps that have helped. These steps include:

1. Clear the app cache and data. https://www.samsung.com/us/support/answer/ANS00077611/

2. Clear the cache partition and repair apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

3. Reset Settings. Settings>General Management>Reset>Reset all settings. (This does not delete your data, but will remove your Wi-Fi and Bluetooth connections.)

4. Back up the phone and perform a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

5. AT&T members have also reported replacing the SIM card has corrected the matter. For any AT&T S22 users experiencing these symptoms, please know we are aware of the symptoms you are experiencing and have been reviewing your error reports. We have already started working on a software patch. In the meantime, please also give these steps a try: 

• Back up the secure folder
• Uninstall the secure folder
• Select Delete all my data in the dual messenger: Settings > advanced features > dual messenger > three dots in the top right corner > delete all my data

6. Download the Google Phone app. https://play.google.com/store/apps/details?id=com.google.android.dialer You will need to set the app as the default app. https://www.samsung.com/my/support/mobile-devices/how-to-clear-and-change-default-apps-on-android/

If the troubleshooting steps have not helped, we recommend taking the phone to a local authorized service location: https://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[Raiden36]

After the update that released today when I go to place a phone call I get these error messages 

 The keypad menu does not appear where you have the option of "Speaker", "Mute" "Keypad" etc. My phone screen flashes black like the Phone app has now become unstable. 

[VerbumVeritum]

With the phone off, press and hold Power and Volume up buttons until the Samsung logo disappears. Using volume keys, highlight Wipe cache partition, then power to select and confirm on the following screen. This will remove all junk files from prior installs that could be causing bugs or conflicts. On the original menu, use volume to navigate to Repair apps, and then power again to select. This will reindex all your apps.

[Raiden36]

I tried the first option with a tech support representative and that didn't work.

[VerbumVeritum]

Please try both options at the same time. Clear cache first, then repair apps.

[Raiden36]

I tried both and it still has the same issue.