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Dryer inner glass door shattered

(Topic created: 09-12-2021 10:01 PM)
user8aS2A1NtJ7
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Washers and Dryers

My dryer is a little over 2 years old and the glass door shattered when my wife opened it this morning. It had not been used since the day before and has never had anything other then clothes in it. There is no way this should have happened. Seems like it has happened to several other people. Any recommendations on how to get this fixed? Thank You

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SamsungLarry
Community Manager
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Washers and Dryers

I can definitely understand how frustrating this may be. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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userkGEhkovLhR
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Washers and Dryers

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The inner glass door of our dryer shattered during a normal drying cycle.  We have the DVE45R6100C/A3 model, and I’ve noticed other posts with this exact issue on this exact model, but it appears the issue was not covered by a warranty, even though this is clearly a manufacturing issue.  I do not have the time nor the resources to purchase a new part and I’m wondering what the options are for me.  We bought the washer and dryer last October 2020, so we are within a year of owning them when this happened.

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userBKgHGPf7Li
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Washers and Dryers
Even though you did not purchase the warranty, since the same thing is happening to other people, the product might be defective. Inherent in every purchase is a promise that the product is fit for the purpose for which it was sold. It's called a warranty of merchantability. If the product is defective then this warranty is being breached. You can report it to you consumer agency and ask that a claim be filed. You also can report it to the manufacturer. Find out if there is a recall or a plan to mitigate the problem.
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SamsungLarry
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I can definitely understand how frustrating this may be. Was anyone injured? I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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usereyrY0f3to7
Constellation
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Washers and Dryers

Hello,

had a small normal load today And noted that my inner glass door of my gas dryer shattered.

please advise 

wattsdee3
Astronaut
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Washers and Dryers
Doing this entire thing right now.
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SamsungLarry
Community Manager
Community Manager
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Washers and Dryers

I can definitely understand how frustrating this may be. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userSsWXJDfOTr
Constellation
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Washers and Dryers

 

We just had our inner glass break on our dryer door.  It’s a model DV45K6500GW. How common is this problem with Samsung dryers? Should we get a new door or get a dryer from another brand that doesn’t have this issue?

There are shards of glass in our kids' clothes. How do we get the glass shards out of this load of clothes? If we repair the door will there still be glass shards in nooks and crannies that can get into our kids' clothes next time we do laundry?

 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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I understand how this may be frustrating and want to help, so that I may look into this further please send me a private message with your full model and serial number and pictures of the dryer door? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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