I have a front load washer that will not complete a cycle 9 out of 10 times. I have run through different trouble shooting ideas including cleaning the front drain on the bottom, cleaning the screens on the water lines, and trying different cycles. I don't get any error code, it just stops working. Sometimes it will eventually complete the cycle after re-starting it several times. This has been on-going for about 2 months and the machine is approximately 7 years old. Any suggestions are appreciated.
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Her model is: WF42H5200AP/A2
In your case it may be a faulty water inlet valve, faulty door switch or fill level switch. There are a few other possibilities as well.
If you have the manual or look for a pdf version online, there is a way to have it display trouble codes. But getting them sometimes feels like entering Nintendo cheat codes. Push this button once, push that one twice while holding down another button, rotate the dial to the left. And they are all different in how you get to them.
The tech apologized and said that 7/10 times the control board is the issue. He is probably being truthful, which is why they all go straight to the control board.
Best of luck and if that is the solution, you may want to add an appliance surge protector. Some of them carry a warranty that might pay for the cost of repair if the board goes again while it's connected.
Hello! I understand how this can be a cause for concern with your washer not completing a cycle, just want to confirm that you have tried the troubleshooting steps in the link below?
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
But my wife and I have a Samsung washer and dryer manufactured in 2007 and neither have had a single issue.