Original topic:

Pinch on Buds3 Pro

(Topic created: 08-09-2024 01:18 PM)
1027 Views
userlqugMLb9GK
Cosmic Ray
Options
Galaxy Buds
Anyone else's pinch media controls not working. I try to play/pause and skip track using the pinch controls on my buds and it doesn't work. 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome and thank you for being part of the Community. We understand the disappointment with the pinch controls not working with the Buds 3 Pro.

We will provide a link with a reference for how to use the pinch controls on the Buds 3 and Buds 3 Pro: https://www.samsung.com/us/support/answer/ANS10001318/

The troubleshooting is, as @Robin621k suggested, to reset the earbuds.

Since resetting the earbuds did not help, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
3 Replies
Robin621k
Honored Contributor
Options
Galaxy Buds
I never use pinch controls, voice commands are so much better.

Try resetting the buds, this usually fixes things
0 Likes
Reply
userlqugMLb9GK
Cosmic Ray
Options
Galaxy Buds
That didn't work unfortunately.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome and thank you for being part of the Community. We understand the disappointment with the pinch controls not working with the Buds 3 Pro.

We will provide a link with a reference for how to use the pinch controls on the Buds 3 and Buds 3 Pro: https://www.samsung.com/us/support/answer/ANS10001318/

The troubleshooting is, as @Robin621k suggested, to reset the earbuds.

Since resetting the earbuds did not help, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply