Pinch on Buds3 Pro

[userlqugMLb9GK]

Anyone else's pinch media controls not working. I try to play/pause and skip track using the pinch controls on my buds and it doesn't work. 

[Robin621k]

I never use pinch controls, voice commands are so much better.

Try resetting the buds, this usually fixes things

[userlqugMLb9GK]

That didn't work unfortunately.

[Samsung_Moderator · Accepted solution]

Hello, Welcome and thank you for being part of the Community. We understand the disappointment with the pinch controls not working with the Buds 3 Pro.

We will provide a link with a reference for how to use the pinch controls on the Buds 3 and Buds 3 Pro: https://www.samsung.com/us/support/answer/ANS10001318/

The troubleshooting is, as @Robin621k suggested, to reset the earbuds.

Since resetting the earbuds did not help, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html