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08-11-2024 06:36 AM in
Galaxy BudsSolved! Go to Solution.
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08-14-2024 02:47 PM in
Galaxy BudsHello Snowmantin, Welcome to the Community. We know frustrating it is for the audio settings to stops working when you are using your Buds Pro 2.
Have you tried resetting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103
If you continue to experience the concern with the 360 audio feature and head tracking, we recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
You can also have an evaluation of the earbuds performed by an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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08-14-2024 02:47 PM in
Galaxy BudsHello Snowmantin, Welcome to the Community. We know frustrating it is for the audio settings to stops working when you are using your Buds Pro 2.
Have you tried resetting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103
If you continue to experience the concern with the 360 audio feature and head tracking, we recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
You can also have an evaluation of the earbuds performed by an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html