Showing results for 
Search instead for 
Did you mean: 

Active 2 no display

I have had no issues with my Active 2 for over a year. I put it on the charger last night and this morning the display would not turn on. I could see from the app that it was still connected by bluetooth to my phone and that it had fully charged. Nothing showed on the display.


I tried resetting it from the app. There is still no display, and now it is disconnected from my phone and will not reconnect.

Samsung Moderator
Samsung Moderator

Re: Active 2 no display

There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try:


If you continue to experience these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me with the following information in a private message:


Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.