JUMP TO SOLUTION Solved

Original topic:

Can’t Hear Dialog

(Topic created: 07-11-2023 04:01 PM)
665 Views
HappyDave1
Constellation
Options
Home Theater

I have a S90C Smart tv and HW-q7C sound bar. I can't hear the dialog when viewing a movie. And I can't seem to increase the "highs" volume to the sound bar.

Dave Theobald

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hi Dave, Welcome to the community!  I would like to clarify, is it strictly the dialog that you aren't hearing? Everything else is coming through the speakers as it should?  

 

I would suggest downloading the Smartthings app if you haven't already. In the advanced sound settings there is an option for "Voice Enhancement" toggle that on.  More often than not, that has helped customers with similar issues.

 

If this helps, let us know!  If not, please send us a private message and we can look into this further.

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hi Dave, Welcome to the community!  I would like to clarify, is it strictly the dialog that you aren't hearing? Everything else is coming through the speakers as it should?  

 

I would suggest downloading the Smartthings app if you haven't already. In the advanced sound settings there is an option for "Voice Enhancement" toggle that on.  More often than not, that has helped customers with similar issues.

 

If this helps, let us know!  If not, please send us a private message and we can look into this further.

0 Likes
Reply