Original topic:

Can’t Hear Dialog

(Topic created: 07-14-2023 02:43 PM)
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HappyDave1
Constellation
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Home Theater

I have a S90C Smart tv and HW-q7C sound bar. I can't hear the dialog when viewing a movie. And I can't seem to increase the "highs" volume to the sound bar.

Dave Theobald
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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hi Dave, Welcome to the community!  I would like to clarify, is it strictly the dialog that you aren't hearing? Everything else is coming through the speakers as it should?  

 

I would suggest downloading the Smartthings app if you haven't already. In the advanced sound settings there is an option for "Voice Enhancement" toggle that on.  More often than not, that has helped customers with similar issues.

 

If this helps, let us know!  If not, please send us a private message and we can look into this further.

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