I just purchased a HW-Q750C/ZA soundbar. I have it connected to a Samsung QN98Q80C via the supplied HDMI cable to the TV's e-arc port.
My issue is that I do not hear any sounds coming out of either rear speaker, using different media. I tried, standard, surround and the other mode and no sound out of the rears. I tried audio advanced modes of both Auto and PCM and no sound from rear speakers. The module the two rear speakers are connected to has a solid blue light when on, and a solid red light when the soundbar is off so I believe it is paired correctly.
I tried to update the soundbar firmware through SmartThings but it says no updates.
The other question I have is that I am not sure how to turn on Q-Symphony on the TV. I read it is only supported when connected via HDMI e-arc which it is. I do not see any indication it is on, or available as an option on any audio menu. I see Standard, Sourround, and another but nothing shows Q-Symphony. Something did flashed up briefly on the TV about Q-Symphony when I first turned on the soundbar connected via HDMI, but I did not have a chance to read it! Maybe if I factory reset the soundbar it will come back. How do I factory reset the soundbar?
The front speaker sounds awesome, but I am concerned about no sound out of the rear speakers at all.
Please advise before I decide to return before my return window expires.
Solved! Go to Solution.
I don’t know if this solution worked for the OP, but I have the exact same problem with a new HW-Q750C soundbar. I tried the steps that I could with my model, but the interface and options available are a little different than in the screenshots and steps. No luck getting sound from the rear speakers with Dune on Netflix (presumably it has surround sound) or anything else.
I also reconnected the subwoofer and rear speakers with the ID-SET functions. Woofer connects and works. Rear speakers connect (solid blue light) but no sound.
Any other ideas on how to get these to work?
Yes, this solution indeed worked for me. It seems that not all media seems to trigger surround sound like my old Denon Dolby 7.1 would. But it does seem to pop on occasionally.