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Samsung Smart Remote / Apple TV

(Topic created: 04-24-2022 09:36 AM)
ted7545
Constellation
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QLED and The Frame

I have a 50 inch Samsung Frame TV with a connected Apple TV. I successfully setup the smart remote to control the Apple TV using the Universal Remote feature and it has been working for months. Randomly yesterday I can no longer control the Apple TV with the smart remote. I deleted and added the Universal Remote option numerous times. I tried a different Samsung smart remote from another Frame TV without success. I reset the TV and reset the Apple TV and still doesn't work. Anyone have this same issue? Thanks.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! I understand how this can be frustrating with this occurring with your remote, just want to confirm have you tried the information in the link below?

 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! I understand how this can be frustrating with this occurring with your remote, just want to confirm have you tried the information in the link below?

 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/

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ted7545
Constellation
Options
QLED and The Frame

Thank you for following up. While continuing to attempt all options it randomly starting working. There is now a slight delay and I can no longer scroll while holding the button down but it is working. Very strange..... 

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