QLED and The Frame TVs

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New 50" Frame won't turn on

Posted by 01-12-2022 08:19 AM in QLED and The Frame TVs

Hello- I just unpacked my 50" Frame TV (Samsung QN50LS03AA 50" LS03AA Series). After setting it up, carefully connecting the one cable to... View Post

01-12-2022 01:17 PM

Hello! I understand how this can be frustrating with your TV not powering on, if the following below... View Post

Qn90a 75” 1901 firmware issues

Posted by 12-15-2021 06:38 AM in QLED and The Frame TVs

Updated my USA qn90a 75” to latest firmware via usb and have lost atmos on the internal native apps? Tried resetting tried everything. Anything... View Post

01-12-2022 12:29 PM

1903 is available for usb update.. dolby atoms is back View Post

Adjusting Playback Speed

Posted by 01-11-2022 03:17 PM in QLED and The Frame TVs

Hello, Is there any way to speed up playback of a video, for example to 2x? I'm playing from an external HDD, and can't find any such... View Post

Anonymous 01-11-2022 03:45 PM

Good afternoon. Using the fast-forward button on the remote will provide multiple playback speed opt... View Post

How do I disable the automatic power on HDMI feature

Posted by 01-10-2022 06:37 PM in QLED and The Frame TVs

I have multiple devices hooked via HDMI to my TV and I can't figure out how to disable the feature that automatically turns them on when you... View Post

01-11-2022 05:45 AM

This should help. Press the Menu button and navigate to Settings, followed by System. Select HDMI-CE... View Post

Two Samsung BN59-01357A remotes, one Samsung QN55Q70AAFXZ Smart TV

Posted by 01-08-2022 04:20 PM in QLED and The Frame TVs

I purchased a second remote to have on hand in the event the battery dies or the original remote is lost or broken. When I paired the second remote... View Post

Anonymous 01-10-2022 03:13 PM

Good afternoon, I will be happy to assist you. While you can pair multiple remotes, it is not recomm... View Post

4k tv Samsung erased an important feature?

Posted by 01-02-2022 05:08 PM in QLED and The Frame TVs

In a time when everything is suppose to get better Samsung stop the consumer from displaying what resolution they are actually getting. Every TV I... View Post

01-08-2022 04:57 PM

You get to signal info by pressing the '123' button, then the 'more' options on the qn90a remote. Mi... View Post

Recognizing my TiVo and HDMI1

Posted by 07-17-2021 05:33 PM in QLED and The Frame TVs

I just bought a Samsung QN82Q6DTAF TV. I use TiVo Edge which delivers the signal via an HDMI cable, however the TV won't recognize the HDMI... View Post

12-16-2021 02:14 PM

I figured it out. At the same time, I had issues connecting a soundbar. It seems the TV would not al... View Post

3rd party pedistal for SAMSUNG 32-Inch Class QLED Q60A Series

Posted by 12-22-2021 10:37 AM in QLED and The Frame TVs

I want to purchase a samsung 32-inch Class QLED but need to have to place it on a 23inch table top. I need a 3rd party pedestal but can't... View Post

12-22-2021 10:42 AM

@usertaqyJGaRHv According to the Best Buy site, that model is compatible with a VESA Wall Mount Stan... View Post

Authorized repair center for Qled tv in costa rica

Posted by 01-06-2022 06:14 PM in QLED and The Frame TVs

Can someone tell me if Samsung has an authorized tv repair center in Costa Rica? I’ve looked and looked for one on the Web in San Jose, but haven’t... View Post

01-06-2022 06:28 PM

Hello, I apologize for the issue with finding an authorized service center for the region and would ... View Post

Missing Wall Mount for Frame TV 43”

Posted by 01-08-2022 10:08 AM in QLED and The Frame TVs

I ordered a 43” Frame TV and the wall mount is missing. How can I get Samsung to send me the mount? View Post

01-08-2022 12:09 PM

Hello! to purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-6... View Post

E arc update q90r !

Posted by 01-13-2021 11:36 AM in QLED and The Frame TVs

Still no eArc update on Samsung q90r & 80r. This was promised by the Samsung md and he is on youtube (hdtv Vincent teo) almost 2 years ago... View Post

01-06-2022 03:26 AM

What a bad service from Samsung, i always liked Samsung, bought everything from them but my Q90 will... View Post

Advancing Art/Personalizing setting in Art Mode on Frame TV?

Posted by 03-17-2020 03:09 PM in QLED and The Frame TVs

I currently have my favorite art pictures on a slideshow using the 75" Samsung Frame TV 2020. The pictures are set to rotate every 10... View Post

01-02-2022 12:09 PM

Where exactly is the shuffle mode? I find the menu system clunky and not at all intuitive. Thanks. View Post

Samsung One Connect Box Losing Power

Posted by 12-27-2021 02:29 PM in QLED and The Frame TVs

My Samsung one connect box randomly shuts of. It has been happening more and more the past few days. Nothing has changed or moved with the tv. It... View Post

12-29-2021 09:02 AM

Hello! I see that you sent us a pm, please get back to us as soon as you can. View Post

Screw size for my Samsung Qn43q60a

Posted by 12-28-2021 07:45 AM in QLED and The Frame TVs

I'm looking to get screws for my Samsung Qn43q60a. I keep running into conflicting info of what size it should be... I understand it's a M8... View Post

Anonymous 12-28-2021 10:38 AM

Good afternoon, I will be happy to assist you. I assume you are asking for the wall mount screw spec... View Post

Buzzing sound from the one connect box

Posted by 10-01-2021 09:33 AM in QLED and The Frame TVs

We bought four frame TVs…. So far two of the one connect boxes are making a buzzing sound. View Post

12-21-2021 08:16 AM

Update to my reply. I have since replaced the light dimmers in my house at my own expense to try and... View Post

One Connect box connection issue

Posted by 10-15-2019 12:06 PM in QLED and The Frame TVs

Since a couple of days my Samsung QE55Q9F is acting up. It randomly shuts down, starts back up and shows me the following error screen: ... View Post

12-17-2021 07:47 PM

I think there is an issue with the one connect box. I tested by plugging in a usb chord to charge a ... View Post

Q60A memory/storage space

Posted by 12-17-2021 06:16 AM in QLED and The Frame TVs

How much memory / storage spaces comes with Q60A? View Post

12-17-2021 02:20 PM

I was wondering b/c I might purchase a new tv soon. My Samsung RU7100 has so many pre-loaded apps in... View Post

Q70A - Elimination of Soap Opera Effect

Posted by 10-16-2021 04:01 PM in QLED and The Frame TVs

I purchased a Q70A a few days ago and I wanted to see if anyone else figured out how to eliminate the "Soap Opera Effect." The... View Post

12-15-2021 05:12 PM

Under the picture clarity settings, the judder reduction setting will cause the soap opera effect wh... View Post

TV showing black screen keeps turning on and off by itself, tv is not responding to the remote

Posted by 09-10-2021 11:17 AM in QLED and The Frame TVs

I have a Samsung - 75" Class Q60T Series QLED 4K UHD Smart Tizen TV QN75Q60TAFXZA and it turns off and on by itself and now the tv turns on and... View Post

12-14-2021 08:08 PM

I'm having the same issue with my QN70Q6DTAFXZA. Purchased it March 26th 2021. About a week ago a li... View Post

Motion sensor not turning The Frame 2021 art mode back on

Posted by 07-02-2021 07:34 AM in QLED and The Frame TVs

So I just got the 50" 2021 Frame model. It doesn't seem like the motion sensor is working with respect to turning the art mode back on... View Post

12-13-2021 11:08 AM

I have a brand new 55 2021 as well. I noticed there was a thin opaque tape/film protecting the motio... View Post

Can’t add personal photos to Frame from Mobile

Posted by 12-10-2021 02:34 PM in QLED and The Frame TVs

Hello, When I go into the Smart Things app and try to add photos to my Frame TV, I get a message saying the TV and my phone need to be on the... View Post

12-10-2021 06:41 PM

Hello, I apologize you're still having this issue and I would encourage you to ensure they are both ... View Post

Tv stopped working.

Posted by 12-09-2021 04:39 PM in QLED and The Frame TVs

So my tv turns on and has sound but no picture it just has a blue screen. Is there anything I can do I've unplugged it for a day or so tried... View Post

12-10-2021 04:13 PM

That is great news, I am glad to hear you were able to resolve your problem. View Post

(QN90A) HDR not working with Game Mode on (Windows 10/AMD)

Posted by 11-26-2021 09:29 PM in QLED and The Frame TVs

Need help about HDR not working when game mode is on. Even if VRR is turned off. My graphic card is a Sapphire Vega 64 Nitro+ which has HDMI... View Post

12-09-2021 09:07 PM

Use hdmi 4 port, dont forget to activate input signal plus. Game mode is the best ro play. It reduce... View Post

"75 QLED 8K fell off a couple of hours after it was hung up by SAMSUNG importer

Posted by 12-05-2021 06:03 AM in QLED and The Frame TVs

Samsung Israel importer "Samline" sent their tech support to hang up our TV out of the box. A couple of hours later it fell off and... View Post

12-05-2021 07:16 AM

I can definitely understand how frustrating this may be. As this is a non-US model and support for t... View Post

Cannot Move Peacock App To Desired Position in Main Page App List

Posted by 12-01-2021 12:34 PM in QLED and The Frame TVs

Ref: SAMSUNG TV QN65Q80AAF The Peacock app doesn't want to move from its position in the main page list. I can move the Peacock app left and... View Post

12-05-2021 07:03 AM

Glad to hear that you were able to fix the issue with moving applications on your TV, not sure why t... View Post

The frame, burn marks on wall

Posted by 12-03-2021 05:24 PM in QLED and The Frame TVs

Hi We love our 55" Frame but noticed the wall has burn marks behind it when we take it down. Any solution for this??? ... View Post

12-04-2021 10:09 AM

Hello! I completely understand your frustration with the burn marks from the tv. I would love to ass... View Post

Samsung QN75Q8 Flashlighting

Posted by 09-25-2021 11:13 PM in QLED and The Frame TVs

I just purchased this TV a few days ago and I just noticed today on a completely black image on all sources / apps the bottom of the screen is... View Post

09-26-2021 06:55 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

Samsung Off Timer issue

Posted by 09-29-2021 07:00 AM in QLED and The Frame TVs

I am having issues with the on/off timer on my QN90A 55". I have it set to turn off at 11:20pm on Sunday-Thursday. twice in the last week,... View Post

10-05-2021 06:03 AM

Sometimes televisions do weird things like and you just have to plug them directly into a wall socke... View Post

QN75Q7FAMFXZA Unable to Turn on

Posted by 10-23-2021 06:32 PM in QLED and The Frame TVs

I've read through most of the posts with the same issue but not sure where I should be looking. The TV was literally operational about 5 hours... View Post

10-24-2021 09:17 AM

I understand how this may be frustrating with the tv not powering on, have you tried the troubleshoo... View Post

Apple Airpods are not found in Bluetooth options on TV

Posted by 11-27-2021 02:00 PM in QLED and The Frame TVs

My Apple Airpods are not found among Bluetooth speakers on my QN90A. Is there a way? View Post

11-27-2021 02:23 PM

Oops. I had not held the AirPod sync button down long enough. View Post