QLED and The Frame TVs

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Q80T Soap Opera / Auto Motion

Posted by 04-13-2020 10:15 AM in QLED and The Frame TVs

Hello - I can't seem to find the setting on my Q80T to stop the "Auto Motion" aka - the Soap Opera mode. Any help would be... View Post

10-23-2021 01:59 PM

I'm having the same exact issue with a brand new QN55QN85A... turned off every possible setting that... View Post

THE FRAME is such a great concept and I have 4 suggestions to perfect it

Posted by 10-18-2021 06:25 AM in QLED and The Frame TVs

Hello, I have recently acquired a 43" THE FRAME QLED TV 2021, subscribed for the art content, and I have loved the concept and the enrichening... View Post

10-21-2021 08:52 AM

Thanks. Already found out that pressing the bottom side of the remote's circular button leads to the... View Post

VPN will it work on my Samsung qled

Posted by 08-17-2021 10:22 PM in QLED and The Frame TVs

Will Express VPN work on my Samsung QN65Q6DTA tv? View Post

08-19-2021 11:59 AM

I'm trying to get fool MLB.TV on blackout restrictions. What is MediaStreamer? Thanks View Post

2021 Samsung TV eARC is broken.

Posted by 06-30-2021 12:07 PM in QLED and The Frame TVs

I spent £5.5k on QN800A and Q950A. Have tried days worth of troubleshooting, multiple 2.1 HDMI cables, updated all firmware, spent hours... View Post

Anonymous 07-01-2021 05:50 PM

Thank you so much for reaching out! This forum is for support of US products and customers. As your ... View Post

QN900A 85 inch picture and Sound dropping out

Posted by 10-04-2021 06:27 PM in QLED and The Frame TVs

Hello. I recently purchased this 85 inch 8k TV. My family and I have noticed that the picture and sound drop out for 1-3 seconds every 20-30... View Post

10-11-2021 08:03 AM

I see. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01109749/... View Post

One Connect box model SOC1000MA is not powering on

Posted by 10-13-2021 08:54 AM in QLED and The Frame TVs

I just returned from vacation and when I walked in the door I noticed an error on the TV (it was working fine when we left and we have never had an... View Post

Anonymous 10-13-2021 12:09 PM

I will be happy to look in to your case. Have you tried reconnecting both ends of the one connect ca... View Post

Samsung Q70T tv does not connect to PC

Posted by 12-29-2020 06:29 PM in QLED and The Frame TVs

Hi. I recently bought a Samsung Q70T tv. And I tried connecting it to PC, and although tv recognizes the PC it doesn't show the PC display. ... View Post

01-07-2021 05:41 AM

Tv connects to PC with the new 4k cable. Thanks alot. View Post

So what happened with the update 2014.1 for my Q80T whenever I get to 83% this happens tried 5 times

Posted by 06-18-2021 06:22 AM in QLED and The Frame TVs

View Post

06-18-2021 12:52 PM

Here's a link with how to set up the television with an ethernet connection: https://www.samsung.com... View Post

Q80T Keeps defaulting to TV speakers

Posted by 12-14-2020 12:59 PM in QLED and The Frame TVs

Is anyone else having a proble with their eARC on the Q80T defaulting back to TV speakrs? I've tried settings on the TV and my receiver... View Post

03-15-2021 04:33 AM

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for... View Post

Q80T shuts off and won't turn back on without disconnecting and reconnecting power cord

Posted by 04-07-2021 05:21 AM in QLED and The Frame TVs

What causes this and what will fix this issue View Post

04-12-2021 07:08 AM

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for... View Post

What is the Ex.link jack on the 85" QN90

Posted by 08-10-2021 03:55 PM in QLED and The Frame TVs

What is the Ex.link jack for on the back of the tv? Can't find anything in the manual. View Post

08-11-2021 02:18 AM

That's for techs working on the TV. You don't need to worry about it. View Post

NEW SAMSUNG QN90A 65IN HAS BURNED PIXELS!

Posted by 09-21-2021 03:53 PM in QLED and The Frame TVs

Purchased this tv less than a month ago and has black/dark spots from burnt out pixels! Purchased directly from Samsung.com ... View Post

09-22-2021 06:04 AM

I apologize, I missed that. I recommend letting a service technician have a look. As we would like t... View Post

QN90A maximum volume limit setting (?)

Posted by 07-18-2021 12:20 PM in QLED and The Frame TVs

I'm in a situation where I need to be able to set a maximum volume for the TV due to one of my family members unintentionally pushing it to... View Post

07-22-2021 11:59 AM

Im glad I could help out. Try not to go in the service menu or maintenance menus if you can help it ... View Post

Intermittent black screen with Nintendo Switch

Posted by 09-28-2021 05:19 PM in QLED and The Frame TVs

Just purchased the 55" Frame tv a couple months ago and we are seeing the screen go black constantly when playing Nintendo Switch on it. It... View Post

Anonymous 09-30-2021 09:53 AM

You are most welcome. View Post

Lip Sync Issue New Q80A

Posted by 06-17-2021 05:33 AM in QLED and The Frame TVs

I have a new 55” Q80A. Literally one day old. Immediately I noticed it has issues with sound being out of sync with the picture. No sound bar, just... View Post

09-30-2021 09:18 AM

I have the 55" Q80A with the major lipsync issue. Using "some" of the above information, I was able ... View Post

65QN90A frame bent?

Posted by 09-28-2021 07:59 AM in QLED and The Frame TVs

Just received my new 65qn90a and looking at it on top sideways I notice a bend in the center. Using a straight edge I can confirm a oh 1/4 inch... View Post

09-28-2021 11:06 AM

Wonderful! Thank you so much for reaching out! I hope you have an amazing day 🙂 View Post

Do firmware changelogs exist?

Posted by 09-28-2021 07:16 AM in QLED and The Frame TVs

I have a QN65QN90AAFXZA and am trying to locate a changelog for the firmware update(s), if they exist. The latest update is 1805.4 on 15 Sep 2021... View Post

09-28-2021 08:03 AM

Hello! I do apologize for the inconvience this has caused. It doesn't look like the information is a... View Post

Q90T TV servers down for maintenance

Posted by 11-23-2020 09:05 AM in QLED and The Frame TVs

I have a friend with this television and so Samsung tech support has not been able to resolve his issue. His TV keeps telling him that the Samsung... View Post

02-28-2021 09:37 AM

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked fo... View Post

Q80a sound drops out back to TV speaker briefly.

Posted by 09-27-2021 04:17 AM in QLED and The Frame TVs

Just got a new 65' q80a and occasionally the sound drops out to my Sonos Beam soundbar. The beam is still responding via the Sonos app so I... View Post

09-27-2021 05:49 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

Please Help with 2020 Q80T Issues

Posted by 03-20-2021 01:28 PM in QLED and The Frame TVs

I just received my 2020 55" Q80T TV and unfortunately I am really disappointed so far. My previous TV was a Samsung 2014 1080p LED TV. I... View Post

06-13-2021 08:50 AM

hey, give this a shot: https://www.samsung.com/us/support/troubleshooting/TSG01202526/ If this does ... View Post

Samsung Q9FN not identifying 2021 Apple TV

Posted by 05-26-2021 08:44 AM in QLED and The Frame TVs

When I plug in the HDMI cable, it tries to identify it and fails. I did go through the manual process to choose OTT settop box, searched for... View Post

Anonymous 05-28-2021 12:38 PM

Due to differing software versions and updates, there are times devices will not auto-identify when ... View Post

Light between screen and frame

Posted by 09-18-2021 12:41 AM in QLED and The Frame TVs

I bought a 65" Q70A a few days ago and noticed a light in the upper right corner where the screen ends and the frame begins. When i shine a... View Post

09-18-2021 09:12 AM

Hello, I understand the concern regarding the television and regrettably will not be able to specula... View Post

Qled Q60a tv stopped working during setup

Posted by 09-14-2021 04:16 PM in QLED and The Frame TVs

Just bought my tv, it was delivered this morning. Come home to set it up, plug in the remote, red light turns off, start going through set up and... View Post

09-15-2021 09:51 AM

I understand how this may be frustrating and want to help, have you tried the following? Some TV mod... View Post

The Frame TV remote control stopped working

Posted by 09-09-2021 05:36 PM in QLED and The Frame TVs

I am trying to setup a brand new 65” Frame TV. The remote control worked until I began the setup process. Now the power button is the only thing on... View Post

09-09-2021 06:43 PM

Hold down back and play for 5 seconds View Post

Cache clearing on Samsung qled q70 2019

Posted by 09-12-2021 04:52 AM in QLED and The Frame TVs

How do I clear the cache on my Samsung qled q70 TV. I am experiencing constant buffering only on the discovery plus app when it's commercial... View Post

09-12-2021 06:54 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

Where can I find the firmware update notes for version 1708? (Model QN900A 8K TV)

Posted by 09-07-2021 11:47 AM in QLED and The Frame TVs

My 65" 2021 QN900A Neo QLED 8K TV, just had firmware version 1708 pushed to it on September 3rd. I see the firmware download available on the... View Post

09-11-2021 07:14 AM

Thanks Chesterfried! I actually missed the little "?". Clicking on it, does provide some basic info,... View Post

Can you be signed into 2 Art Stores at the same time or can they be synced?

Posted by 07-14-2019 07:08 AM in QLED and The Frame TVs

I bought 2 Frame TVs and signed up for a art store subscription on one, when I set the other frame up and I sign in it wants me to set up a 2nd... View Post

09-10-2021 05:42 AM

This solution is NOT working for us. We have three FRAME TVs and all are signed into the same accoun... View Post

Samsung Q60R QLED TV problem. Stuck in bootloop

Posted by 07-23-2021 11:45 AM in QLED and The Frame TVs

So, I bought TV model QN55Q60RAFXZA 1 year and 8 months ago and last week it just stuck in a boot loop.Exactly the same issue you can see... View Post

09-08-2021 04:22 AM

You can click any Moderators name to send a private message. I apologize for the link not doing what... View Post

bluetooth connected powerbeats pro earbuds go silent

Posted by 07-23-2021 10:05 AM in QLED and The Frame TVs

I own a pair of powerbeats pro earbuds. they pair to my Samsung q50(32) tv, with no trouble, but the audio ceases after a few minutes without an... View Post