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I have a 2023 Samsung Frame TV connected to an Apple TV 4K (3rd gen). Both are running current software. I can’t turn on the Samsung Frame with... View Post |
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Bought several months ago. But powered on and signed in.Have found the only way is to (hate to do again)reset smart hub. Anything else to watch... View Post |
I recently purchased a 55 inch frame TV (2024). I bought an Apple TV. I cannot get it to connect appropriately. It detects the Apple TV but it... View Post Thanks for bringing this to our attention. I read a forum where a Community member was having a simi... View Post |
I have been struggling to get the eARC HDMI Port 3 on a new QN65QN90DA 65 to connect to the eARC port on a Onkyo TX-NR7100.I have run diagnostics... View Post Hello! Thank you for reaching out! This does seem strange when you connect it directly to the DVD pl... View Post |
Setting up HW-QS730D trying to get Alexa Built-in working. Soundbar added to Smartthings and to Alexa. Samsung and Alexa accounts linked. Soundbar... View Post Hello! It does say it supports it on the home page. Unfortunately, though this can vary by region an... View Post |
Bought a new television QN85 - 75" in April. TV flickering, had shadows, periodically has no picture but has sound. First visit, they repair,... View Post Hi there, I can certainly understand your frustration with this. The Samsung warranty (like many man... View Post |
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I own Model # QN65LS03BAFXZA Frame TV. Purchased in February 2023. A couple of months ago I noticed that the Art mode was turning off after... View Post Thank you for looking at the information. And yes, once you reset the TV, it is the settings that co... View Post |
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Hi, I have a QN85b TV and the source material is all run through my Denon AVR-X4400H. So, in essence I'm using the QN85b as a monitor via hdmi... View Post |
Just got a 55" QLED tv. Nice picture. But how do I shut up the voice that tells me what's going on? View Post Hello! Thank you for reaching out! If it's not there, it should be Settings > General & Privacy > Ac... View Post |
Dear Samsung Technical Support, I would like to report a persistent issue I am encountering with Samsung TV Plus on my television (model in the... View Post |
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Hi, my up button on my remote for my Samsung Frame TV is not working. All other button work fine. I have contacted Samusung and they have send me a... View Post I am just speculating, but It sounds like that particular remote has a design flaw from the manufact... View Post |
We bought the Samsung Frame some days ago, and are experiencing problems connecting to the Art Store. Even though we have paid for the annual... View Post Hello! Thank you for reaching out! I see how being unable to use art mode can be a cause for concern... View Post |
Is anyone else having issues connecting their phone to their tv's? I have the 75" Neo QLED and for the past month or so have not... View Post Hello! Thank you for reaching out! It would be recommended to get support for SmartThings issues on ... View Post |
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Bought the Frame TV in 2023. This is now what the screen looks like with a clear dark stripe. Out of warranty after 1 year. I see others... View Post Hello! Thank you for reaching out! This is something that will require service. As your TV is out of... View Post |
The app store has disappeared from my TV. I can go into apps, but all it has is search and suggestions and editors choice. How do I bring back the... View Post I also cannot download or even access the app search function! all I get are Samsung provided apps a... View Post |
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Hello, Recently (this year) I started experiencing strange behaviour of the Art app on my Frame (QE65LS03AAUXXN). Already twice this year the... View Post Hello @Voronko! Thank you for reaching out! You can try to disable night mode to see if this fixes t... View Post |
Is there a way to clear the cache on a QN49Q70R? The standard answer of "Go To Settings/Storage?Device Care" doesn't seem to apply. View Post Hello @bdoruf! Thank you for reaching out! Some models do not include this option; you can, however,... View Post |
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4 months after purchasing my 85 inch QLED, I started having sound issues. I play my audio through the TV speakers as it has Dolby ATMOS. The sound... View Post Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Can my TV sound connect to both picture frame speakers and sound bar concurrently View Post Hello! Thank you for reaching out! Unfortunately, this is not possible. You can use multi-output aud... View Post |
I have both a Frame on the wall and another samsung TV for watching shows. When I change channels or use the remote to search on the TV it also... View Post Hello! Thank you for reaching out! Unfortunately, this is by design. The only options would be to us... View Post |
I have a 2 month old QN85D. I came across an issue when having my TV calibrated. If you change the Gamma setting, it actually changes the setting... View Post |
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