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ā09-18-2021 04:56 PM (Last edited ā09-18-2021 04:57 PM ) in
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ā09-18-2021 09:19 PM in
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ā09-19-2021 05:42 AM in
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ā09-20-2021 12:21 PM in
QuestionsHello @Rafa78 ,
Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung memberās app -> Beta Feedback -> Error Reports to help us debug the issue.
- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
You can deregister from the beta program from Samsung memberās app -> settings -> one Ui Beta program status -> Withdraw. Once withdrawn you can download smart switch on the PC and restore to Android 11.
Please back up all data on your device before using smart switch to move back to Android 11 as this does reset the phone. If you do choose to move to Android 11 , we suggest you backup all your device data and master reset on Android 12 and try if for a few days. If issues are still not resolved, you always have the choice to withdraw and move back to Android 11.
Regards,
One UI Beta Team